FAQ Dry Eye Relief Wizard Research
How does the Wizard Research Heated Dry Eye Mask work?
The mask uses therapeutic USB-powered heat to unblock meibomian glands, stimulate tear production, and relieve dry eye symptoms.
Is the mask cordless or wireless?
No, the mask must be plugged into a power source via USB. It does not have a built-in battery.
Can I power the mask with a battery pack?
Yes, as long as the power bank outputs at least 2A, it will work effectively.
How long should each session last?
Use the mask for 10–20 minutes per session, up to twice daily or as advised by your doctor.
Can I sleep with the mask on?
No, it is not designed for overnight use. Always use it while awake.
What temperature does the mask reach?
The mask heats between 99°F to 117°F (37.2°C to 47.2°C) across 10 levels.
What are the temperature settings by level?
Level 1 – 99°F, Level 2 – 101°F, Level 3 – 103°F, Level 4 – 105°F, Level 5 – 107°F, Level 6 – 109°F, Level 7 – 111°F, Level 8 – 113°F, Level 9 – 115°F, Level 10 – 117°F.
Is the heat adjustable?
Yes, you can choose from 10 heat levels for personalized comfort.
How long does the mask take to heat up?
It heats up in approximately 30–60 seconds.
Can I use the mask without turning on the heat?
Yes, but the therapeutic benefits come from the heat. Unheated, it functions as a comfortable eye cover.
Is the mask reusable?
Yes, it's a durable product designed for long-term daily use with proper care.
Can I wash the mask?
The outer cotton cover is washable. Remove the heating element before cleaning.
Can the mask be used with contact lenses?
We recommend removing contact lenses before use for best comfort and hygiene.
Should I use eye drops before or after using the mask?
Use eye drops after sessions for enhanced relief. Follow your doctor’s guidance.
Will this help with Meibomian Gland Dysfunction (MGD)?
Yes, consistent heat therapy helps unclog glands and improve oil flow.
Can I use the mask for blepharitis?
Yes, warm compresses support eyelid hygiene and inflammation reduction.
Can I use this after LASIK or cataract surgery?
Wait at least 14 days or consult your surgeon before resuming heat therapy.
Can I use the mask if I have glaucoma?
Speak with your eye care provider before using any heated mask.
Does it help with styes?
Yes, heat can help soften and drain styes by improving oil flow.
Is the mask FDA-approved?
It's classified as a wellness device and meets all applicable safety standards.
Is the mask safe for teenagers or older adults?
Yes. It’s safe for teens and seniors. Minors should be supervised during use.
Can I use the mask while resting or meditating?
Yes. Many users find it enhances relaxation and helps relieve stress.
Can the mask help with seasonal dry eyes?
Yes. Users report relief from winter dryness, indoor heating, and allergies.
Can I use this for computer vision syndrome?
Yes. The heat soothes eye fatigue caused by prolonged screen exposure.
Does the mask have auto shut-off?
Yes. It shuts off automatically after the timer runs out for safe use.
What is the default timer duration?
The built-in timer typically defaults to 20 minutes.
Can I adjust the timer settings?
Yes, the controller lets you set the desired session length.
What type of USB does the mask use?
It uses a standard USB-A plug, compatible with wall chargers and power banks.
How long is the USB cord?
The USB cable is about 6 feet (1.8 meters) long for flexible use.
Can I use this mask during air travel?
Yes, with a USB power bank. Ideal for flights and travel comfort.
Can I fold the mask for storage?
Do not bend the heating area. Store it flat or loosely coiled.
Is the mask safe during pregnancy?
Yes, it’s non-invasive and radiation-free. Still, consult your doctor if unsure.
Does the mask emit any light?
No, it uses heating elements only and does not emit light.
Does the mask vibrate or massage?
No. This version delivers therapeutic heat only without vibration.
Can the mask be used on other areas of the face?
It's designed for the eyes. Do not use on other facial areas unless directed.
What material is the mask made from?
The cover is soft cotton and latex-free. Safe for sensitive skin.
Is the product latex-free?
Yes, all materials are 100% latex-free and skin-safe.
Where is the product made?
Designed in the U.S. and responsibly manufactured in FDA-registered facilities overseas.
Can I spray the mask for moist heat?
Yes, lightly mist the cover. Do not soak or submerge it.
Can I submerge the mask in water?
No. Never submerge. Clean the outer surface only with a damp cloth.
How do I clean the protective cover?
Hand wash using mild soap and let it air dry fully.
Can I replace the cotton cover?
Yes, replacement covers are available at www.EyeMask.com.
Is there a video tutorial?
Yes, visit the “Video” tab on www.EyeMask.com for guides and demonstrations.
How do I express the oils after using the mask?
Gently sweep the eyelids inward. Watch the video on our website for visual instructions.
Should I clean my eyelids afterward?
Yes, use a lid wipe or gentle cleanser to maintain hygiene.
Does the heat distribute evenly?
Yes, both eyes receive balanced warmth from the internal heating elements.
Can I use it before applying makeup?
Yes. It helps reduce puffiness and prepare the eye area.
Should I remove makeup before using it?
Yes, remove eye makeup before use to prevent staining and irritation.
What if my box arrives unsealed?
Contact us immediately at Help@EyeMask.com for a replacement.
What if my mask stops working?
Contact customer service. If under warranty, we’ll replace it free of charge.
Do I need to return a defective mask?
No. Just contact us with your order info and we’ll send a replacement.
What is the warranty policy?
6-month limited warranty included. Email Help@EyeMask.com to initiate a claim.
What should I include in a warranty request?
Order number, purchase date, and a short description or photo of the issue.
Is the mask dual voltage?
Yes, it works worldwide with USB power. Use appropriate wall adapters abroad.
What are the power adapter specs?
Input: 100–240V, 0.6A. Output: 5V DC, 2.0A minimum.
What’s the model number?
The product model number is DEM525.
Can I use a smart plug or timer?
Yes, if the power supply provides a steady 5V/2A output.
Can I use a third-party USB adapter?
Yes, if it meets the required 5V/2A output rating.
Can the cord be detached?
No. The cord is fixed for safety and consistent heating.
What if the display is dim or flickering?
Try a different USB power source with 2A output. Flickering often means low voltage.
Why is the mask not heating up?
Check that the USB source outputs 2A. Switch outlets or cords if needed.
Can I reset the mask?
Unplug it for 60 seconds to reset. There’s no built-in reset button.
Can I use the mask with a pacemaker?
Yes, the device emits no electromagnetic interference.
Is there a risk of strangulation from the wire?
Use responsibly and do not use while sleeping. Keep cords away from necks.
Can children use the mask?
No, it’s not recommended for children. Keep out of reach.
Can the mask be stored plugged in?
Yes, the storage box allows cord clearance. Ensure the power is off.
Can I use the mask with makeup remover pads?
No, do not use oily or damp pads inside the mask.
How do I travel with the mask?
Store it flat, and pair with a USB power bank for portability.
Is this better than a microwave mask?
Yes. It delivers precise, consistent heat without reheating or mess.
How does this compare to gel masks?
Gel masks lose heat quickly. The Wizard mask maintains steady warmth.
Does this mask treat dry eye syndrome?
It’s not a cure, but it helps manage symptoms effectively with consistent use.
Can I use it for sinus pressure relief?
Yes, the heat helps relieve tension and improve sinus circulation.
What should I do if it feels too hot?
Lower the heat level or use a thinner cloth layer between skin and mask.
Can I use this during work breaks?
Absolutely. A 10-minute session can refresh your eyes midday.
Will it interfere with blue light glasses?
No, it does not emit light or affect glasses in any way.
Where is Wizard Research based?
Los Angeles, California. Our address is 900 Wilshire Blvd, Los Angeles, CA 90017.
What is your customer service number?
Call us at 213.471.8050 or email Help@EyeMask.com.
Can I use this mask if I’ve had Botox?
Check with your doctor, but heat is generally safe after healing.
Can this help with puffy eyes?
Yes. Heat and relaxation can help reduce morning puffiness.
Can I use this mask after a long flight?
Yes. It helps rehydrate and relax eyes strained by travel.
What is the expected lifespan?
Up to 18 months or more with proper care and use.
Can I customize the fit?
The elastic strap is adjustable to ensure a snug but comfortable fit.
Does it smell or off-gas?
No. It uses high-quality materials and produces no chemical odor.
Will this fit all head sizes?
Yes. The adjustable strap fits most adult head sizes comfortably.
Is it okay to use multiple times per day?
Yes, 1–2 times daily is ideal. Consult your doctor if unsure.
How do I store the mask between uses?
Let it cool, then store in a clean, dry drawer or the provided box.
Does the device meet safety standards?
Yes. It meets consumer electronic safety standards and uses low-voltage USB power.